Darius Pinnix Resume

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Darius Pinnix Resume
IT Technician and Web Designer
101 Northbend Dr, Apt A
Charlotte, NC 28262

Darius Pinnix is an IT and design professional with over 3 years of experience as a technical support specialist, field technician, graphic designer, and website designer. He has worked in various industries including aeronautics, antivirus, marketing, professional sports, and telecommunications. Ambitious and adaptable, Darius is seeking a career position that will satiate his desire to learn and grow in both of his fields.  

Career-Related Experience
Blue Corona (Charlotte, North Carolina)
May 2019 – Present

• Maintain customer website content through routine maintenance and updates. 
• Coordinate with other web designers and developers with website changes. 
• Analyze website layouts, coding, navigation, and functionality to improve search engine rankings.

Avast Software (Charlotte, North Carolina)
April 2017 – May 2019
Technical Support Specialist

• Provided junior and senior-level ticketing, email, and remote technical support for Avast and AVG customers. 
• Researched and resolved various technical problems while providing excellent customer service.
• Utilized online web tools, databases, manuals, and other resources for information on resolution procedures.

T3 Computer Services (Concord, North Carolina)
October 2016 – March 2017
IT Field Service Technician

• Effectively provided IT service and customer support during field visits with clients. 
• Supported clients through on-site installation, repair, networking, maintenance, and security.
• Informed and educated customers on the technical services being provided.

BAE Systems (Charlotte, North Carolina)
February 2016 – October 2016
Service Desk Technician

• Provided tier-1 technical support troubleshooting to end users on various computer issues. 
• Researched and resolved technical problems while providing excellent customer service.
• Documented and tracked requests for assistance and escalated unresolved issues to higher support.

PNX Works
January 2017 – Present
Online Portfolio

• Develop graphic designs and WordPress-based websites for clients to promote their businesses.
• Showcase artists through various forms of graphic design branding and social media advertisement.
• Frequently maintain and update portfolio and client websites through WordPress functionality.

University of North Carolina at Charlotte (Charlotte, North Carolina)
August 2009 – December 2015
College of Computing and Informatics

Bachelor of Arts – Computer Science
Minor – Communication Studies

Technical Skills
Field Support
Data Archiving, Desktop Configuration, DVR Configuration, Laptop Configuration, Network Administration, Network Maintenance, Port Testing, Server Configuration, VoIP Phone Configuration
Proprietary Software
Avast Antivirus Software, Avast Business CloudCare, AVG Antivirus Software, CCleaner, Managed Workplace RMM
Operating Systems
Android, Linux, Mac OS X, Windows Server, Windows Workstation
Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Dropbox, Google Apps, Hyper-V, Jira, Microsoft Office Suite, Remote Desktop, Salesforce, Slack, WordPress
Software Tools
Cisco IP Communication, DameWare, Deltek, Elementor, Five9, LogMeIn Rescue, NetIQ, PeopleSoft, Remedy, Safelnk, Salesforce, Service Bridge, SourceGear Vault, SQL Server, TeamViewer, VASCO, VMWare, WebEx
CompTIA (Certified – November 2018)
CompTIA Network+
Zscaler (Certified – January 2019)
Zscaler Certified TAC Associate – Internet Access